Hotels, Apartments and Car Hire in Turkey for Turkish holidays and business trips

Roomsandcars.com Terms and Conditions

General Conditions :
We,roomsandcars.com ("The Company"), accept all the bookings for the products which are shown in this website under the following terms and conditions, and by booking with us you will be accepting the terms and conditions and abide by them. The Company acts as a booking agent, for all the products in this website, and that your contract is with the supplier(s) (e.g. hotel supplier or the car hire company) concerned. Any booking made or order placed by you, whether through the Company's website or otherwise, shall be deemed an offer by you to purchase the relevant product subject to these booking conditions. No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice. All contracts with the Company and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you comply with those arrangements.

Payments Terms and Methods:
Full payment for all products including promotional are required at the time of booking regardless of the product arrangements being confirmed. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The Company will not accept responsibility for cash sent through the post. The Company reserves the right to pass on any charges relating to returned cheques and credit card charge back. Taxes do fluctuate in line with exchange rates and will be recalculated on the day final balance payments are collected. You will be advised if additional monies are due. We strongly recommend that all documents be sent to you by Registered Post or Courier Service to your home, office for an additional fee. Documents can be mailed by First Class post, but the Company will not accept responsibility for documents mislaid or lost by the Royal Mail, although the Company will do its best to assist in this circumstance.
Payment Methods For UK residents :
At the moment we are quite restricted in the ways we can accept your payments, we are very sorry for this inconvenience we are working towards sorting this out as soon as possible. The ways in whic we can accept your (UK residence) payments are as follows.
1) Cash Over The Counter : You can make a payment over the cashier counter of any Bank of Scotland or some Halifax Branches. You will need our account details for this which we can provide you with upon written request. There will be no charges for this sort of transaction, and is the easiest and cleanest form of payment as it is cleared funds straight away.
2)Bank Transfer or Telephone Banking : This sort of payment is very popular, all you do is pass our account details to your bank and ask them to make a payment into this account or you can (some banks) make online payment through your bank like paying a bill. You will have to speak to your bank for any charges which might apply for this sort of transaction. Be aware this sort of transaction takes 3/5 working days to clear, hence it is no good for people who need our products within a week of booking at least.
3) Bankers Draft : This is a payment method which your bank writes out their own cheque to cover the amount and ofcourse it comes out of your account immediately. Some banks charge for this service, please enquire with them for any potential charge. This method could take upto 3 working days to clear, hence again not good for people using our products within 7 days of booking. If you prefer this method please get your bank to make the cheque payable to "Rooms And Cars".
4) Personal Cheques : You can also send us your own cheques. No charge is made by your bank for this sort of transaction (unless otherwise stated by your bank). You can make the cheque payable to "Rooms And Cars". This sort of transaction will take upto 10 working days to clear, hence not good for people thinking of using the products within 14 days of making the booking.
5) Pay Pal : This is the most popular online payment scheme. After booking provisionally, we will send you an email requesting payment for the amount due via the PayPal website. This is a secure server website. You will then have to register with PayPal (if you are not already registered) through their instruction on this email which could take 10 minutes of your time, but you can then use it to make payments anywhere in the world in any currency. This website will allow you to use any credit card, after verifying you as the card holder. There is a charge for this type of payment of 2%, If this is your choice of payment then the 2% will be added to the total. The actual charge by PayPal is 4% for this, which they don't charge the buyer (yourselves) but charges the seller (us), hence we feel it is only right for you to share that charge with us, so we half the charge, and you pay that (2%) as a surcharge. Once registered and verified you then just follow their easy stepto make payment. You can then use this payment method for anything, anywhere and any currency.Although you can pay any currency, we would require to pay our products with Ł (Pound Sterling).
6) Other : Payments outside the banking system or internet can be done using Western Union or Moneygram. There is usually a charge for this type of payment (please see your local retail agent). This is the quickest way to get the money across which will mean you can travel the day after you book or even the same day as you book.
Payment Methods For Overseas Residence :
Please note all payments, which ever method used, must be made in GBP(Ł) , we are very sorry but at present we cannot accept any other currency. We are very sorry if any of the below methods or the fact that we cannot accept any other currency inconveniences you. The ways in whic we can accept your (UK residence) payments are as follows.
1) SWIFT payments : This is an electronic tranefr of funds between banks around the world. Your bank may charge for this transaction (please see their charges). In this transaction you give our account details to your bankers (anywhere in the world) and they transfer the funds straight into our account. Best, quickest and safest mode of tranfering funds across the world. The funds will take upto 3 days to clear, hence this method is not good for people wanting to use our products within a week of the booking.
2) Bankers Draft : You could ask your bankers to write their own cheque by taking the money out of your account. There will be a charge for this transaction (please see their charges), but the cheque has to be in Pound Sterling (GBP Ł), and no other. This will take upto 10 working days from the day we submit it to our bankers for clearence, hence only good for people wanting to use our products for the future.
3) Personal Cheques : We can accept your perosnal cheque too. But the cheque has to be in Pound Sterling (GBP Ł) and can take up to 10 working days after we submit it to our bankers for clearence for it to clear, hence only good for people wanting to use our products for the future.
4) PayPal : If you are from one of the following countries, you can now use the secuer server of PayPal to make credit card payment : Anguilla, Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom and USA. This is the most popular online payment scheme. After booking provisionally, we will send you an email requesting payment for the amount due via the PayPal website. This is a secure server website. You will then have to register with PayPal (if you are not already registered) through their instruction on this email which could take 10 minutes of your time, but you can then use it to make payments anywhere in the world in any currency. This website will allow you to use any credit card, after verifying you as the card holder. There is a charge for this type of payment of 2%. If this is your choice of payment then the 2% will be added to the total. The actual charge by PayPal is 4% for this, which they don't charge the buyer (yourselves) but charges the seller (us), hence we feel it is only right for you to share that charge with us, so we half the charge, and you pay that (2%) as a surcharge. Once registered and verified you then just follow their easy stepto make payment. Although you haver a choice currencies to pay in the payment for our product is required in Ł (Pound Sterling).
5) Other : Payments outside the banking system or internet can be done using Western Union or Moneygram. There is usually a charge for this type of payment (please see your local retail agent). This is the quickest way to get the money across which will mean you can travel the day after you book or even the same day as you book.

We would accept any other method as long as the currency is in GBP.

Deposits :
We cannot accept a deposit or part payment towards anything we quote or reserve for. All monies owed towards a booking will be requested in full.

Fees :
The company reserves the rights to charge a booking fee not exceeding Ł20 per booking if the amount due for the products is less than Ł100. The company also reserves the right to charge booking fee not exceeding Ł20 per booking towards any car hire less than 3 days (3 x 24 hours). The company also reserves the right to charge a booking fee not exceeding Ł20 per booking if the hotel room is required for or less than 3 nights. The above booking fees will be charged without prior notice, as on booking the products we will assume you have read these terms and conditions and accept the relevant payments. The company also reserves the rights to charge any other necessary charge, of this you will be notified and be asked to authorise such payments.

Documentation :
On receiving your payment you will be issued by post or by email a temporary confirmation and temporary reference for your booking, but confirmation is only valid on the funds clearing before trael date. If the funds you have sent does not clear or does not clear in time, the confirmation issued and reference number given will be null and void. If the funds we receive is cleared funds (ie., cash), or when the funds you forward sent clears you will then be issued with a hotel voucher, tour vouher or a car hire voucher and a confirmation stating your booking is now confirmed on permanent basis. Please do not forget the funds has to be in GBP.

Alterations & Cancellations :
Please note that all deposits paid is non refundable and non transferable.
Changes :
We will try and make any changes without too much hassle to our clients or to our suppliers alike. We would like to keep our policy regarding changes as simple as possible. i) All changes are subject to and admin fee of Ł35 plus the price difference between the bookings, which will be charged at the time of the changes are being made. ii) If the changes are within 7 days of travel it will be there will be Ł35 admin fee plus you may lose one days payment towards your product. ie., one day of car hire or one day of accommodation, plus the difference in price. iii)No changes are permitted within 48 hours. If you cannot travel it will be treated as a no show and you will forfeit all your payment.
Cancellations :
Our cancelletion policy is also very simple. i) All cancellations will be subject to a cancellation fee of Ł100. ii) If you need to cancel within 7 days you will be charged 50% of you payment. iii) A fee of 100% will be charged for any cancellation within 48 hours before the travel.

We recommend you take proper insurance cover against the need of changes or cancellations.

Pricing policy :
All fares and other information displayed on our website are subject to availability. All our prices are from prices and the actual price for the product will be released to the client on receiving an email from the client asking for the price.

Behaviour :
It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers) and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.

Supplier Policy :
Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case of "other holiday arrangements" where the company acts only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.

Special Request :
If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company.

Final Word :
The contract constituted by the Company's acceptance of your booking subject to these Conditions shall constitute the entire agreement between you and the Company in relation to the relevant booking, shall exclude all other terms and conditions (except for the relevant suppliers' conditions and any application international conventions) and shall supersede all prior or contemporaneous communication or information provided.