1) General Conditions : We,roomsandcars.com ("The Company"), accept all the bookings for the products which are shown in this website under the following terms and conditions, and by booking with us you will be accepting the terms and conditions and abide by them. The Company acts as a booking agent, for all the products in this website, and that your contract is with the supplier(s) (e.g. hotel supplier or the car hire company) concerned. Any booking made or order placed by you, whether through the Company's website or otherwise, shall be deemed an offer by you to purchase the relevant product subject to these booking conditions. No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice. All contracts with the Company and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking you warrant and confirm to us that you comply with those arrangements. We do not sell or offer for sale any "packages" or act as an "organiser" within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992 and these Regulations do not apply to any booking you may make. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean RoomsAndCars.com. All communications relating to your booking must be sent to us by email by the party leader quoting the booking reference.
 

2) Contract : To confirm a booking, the party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. Once we have received your booking and all appropriate payments, we will, email the party leader a confirmation for the requested bookings within 24 /48 hours within which time we also reserve the right to refuse any bookings without prior notification or having to give any reason, or inform the party leader of non availability of the requested booking in which case we will do our best to present you with an alternative subject to avalability of any.  Please check any invoice/confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice/confiramtion or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. As we act only as agent we will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits. A binding contract between you and the principal concerned comes into existence only when we send your retail sales invoice/confirmation on the principals's(s') behalf to the party leader and the terms and conditions of the principal, in addition to these conditions, will be applicable to the contract. Any request for a group booking, to cover the cost of arranging a Group Booking, we reserve the right to charge a fee. You will be told how much the fee is before you book and the fee will be calculated on a booking by booking basis.

3) Payments Terms and Methods: Full method of payment for all products including promotional are required at the time of booking regardless of the product arrangements being confirmed. In the case of credit or debit cards no charge will be made until the booking is definately confirmed or in the event that other payment method being used and the we are unable to obtain confirmation and cannot offer an alternative, a refund will be issued. We will not accept responsibility for cash sent through the post. We reserves the right to pass on any charges relating to returned cheques and credit card charge back. Taxes do fluctuate in line with exchange rates and will be recalculated on the day payments are collected. You will be advised if additional monies are due. We strongly recommend that all documents be sent to you by Registered Post or Courier Service to your home, office for an additional fee. Documents can be mailed by First Class post, but the we will not accept responsibility for documents mislaid or lost by the Royal Mail, although the we will do its best to assist in this circumstance, and in many cases the email confirmation will be sufficient.

3.1) Payment Methods For UK residents :
At the moment we are quite restricted in the ways we can accept your payments, we are very sorry for this inconvenience we are working towards sorting this out as soon as possible. The ways in whic we can accept your (UK residence) payments are as follows.

3.1.1) Credit / Debit Cards :   All accepted Credt/Debit card payments are processed by the worlds most secure and efficient payment systems in the world, it is processed by PayPal on their servers. All credit and debit card payments submitted to ourselves will be processed in this way. All payments processed in this way are subject to PayPal terms and conditions as well as ours. There is a charge for credit card payments of 2%, and no charge is applicable to debit card payments. If credit card is your choice of payment then the 2% will be added to the total. All processed monies and charges will be made in GBP.

3.1.2) Cash Over The Counter : You can make a payment over the cashier counter of any Bank of Scotland or some Halifax Branches. You will need our account details for this which we can provide you with upon written request. There will be no charges for this sort of transaction, and is the easiest and cleanest form of payment as it is cleared funds straight away.

3.1.3) Bank Transfer or Telephone Banking : This sort of payment is very popular, all you do is pass our account details to your bank and ask them to make a payment into this account or you can (some banks) make online payment through your bank like paying a bill. You will have to speak to your bank for any charges which might apply for this sort of transaction. Be aware this sort of transaction takes 3/5 working days to clear, hence it is no good for people who need our products within a week of booking at least.

3.1.4) Bankers Draft : This is a payment method which your bank writes out their own cheque to cover the amount and ofcourse it comes out of your account immediately. Some banks charge for this service, please enquire with them for any potential charge. This method could take upto 3 working days to clear, hence again not good for people using our products within 7 days of booking. If you prefer this method please get your bank to make the cheque payable to "Rooms And Cars".

3.1.5) Personal Cheques : You can also send us your own cheques. No charge is made by your bank for this sort of transaction (unless otherwise stated by your bank). You can make the cheque payable to "Rooms And Cars". This sort of transaction will take upto 10 working days to clear, hence not good for people thinking of using the products within 14 days of making the booking.

3.1.6) Pay Pal (Traditional): This is the most popular online payment scheme. After booking provisionally, we will send you an email requesting payment for the amount due via the PayPal website. This is a secure server website. You will then have to register with PayPal (if you are not already registered) through their instruction on this email which could take 10 minutes of your time, but you can then use it to make payments anywhere in the world in any currency. This website will allow you to use any credit card, after verifying you as the card holder. There is a charge for this type of payment of 2%, If this is your choice of payment then the 2% will be added to the total. The actual charge by PayPal is 4% for this, which they don't charge the buyer (yourselves) but charges the seller (us), hence we feel it is only right for you to share that charge with us, so we half the charge, and you pay that (2%) as a surcharge. Once registered and verified you then just follow their easy stepto make payment. You can then use this payment method for anything, anywhere and any currency.Although you can pay any currency, we would require to pay our products with £ (Pound Sterling).

3.2) Payment Methods For Overseas Residence :
Please note all payments, which ever method used, must be made in GBP(£) , we are very sorry but at present we cannot accept any other currency. We are very sorry if any of the below methods or the fact that we cannot accept any other currency inconveniences you. The ways in whic we can accept your (UK residence) payments are as follows.

3.1.1) Credit / Debit Cards :   All accepted Credt/Debit card payments are processed by the worlds most secure and efficient payment systems in the world, it is processed by PayPal on their servers. All credit and debit card payments submitted to ourselves will be processed in this way. All payments processed in this way are subject to PayPal terms and conditions as well as ours. There is a charge for credit card payments of 2%, and no charge is applicable to debit card payments. If credit card is your choice of payment then the 2% will be added to the total. All processed monies and charges will be made in GBP.

3.1.2) SWIFT payments : This is an electronic tranefr of funds between banks around the world. Your bank may charge for this transaction (please see their charges). In this transaction you give our account details to your bankers (anywhere in the world) and they transfer the funds straight into our account. Best, quickest and safest mode of tranfering funds across the world. The funds will take upto 3 days to clear, hence this method is not good for people wanting to use our products within a week of the booking.

3.1.3) Bankers Draft : You could ask your bankers to write their own cheque by taking the money out of your account. There will be a charge for this transaction (please see their charges), but the cheque has to be in Pound Sterling (GBP £), and no other. This will take upto 10 working days from the day we submit it to our bankers for clearence, hence only good for people wanting to use our products for the future.

3.1.4) Personal Cheques : We can accept your perosnal cheque too. But the cheque has to be in Pound Sterling (GBP £) and can take up to 10 working days after we submit it to our bankers for clearence for it to clear, hence only good for people wanting to use our products for the future.

3.1.5) PayPal : This is the most popular online payment scheme. After booking provisionally, we will send you an email requesting payment for the amount due via the PayPal website. This is a secure server website. You will then have to register with PayPal (if you are not already registered) through their instruction on this email which could take 10 minutes of your time, but you can then use it to make payments anywhere in the world in any currency. This website will allow you to use any credit card, after verifying you as the card holder. There is a charge for this type of payment of 2%, If this is your choice of payment then the 2% will be added to the total. The actual charge by PayPal is 4% for this, which they don't charge the buyer (yourselves) but charges the seller (us), hence we feel it is only right for you to share that charge with us, so we half the charge, and you pay that (2%) as a surcharge. Once registered and verified you then just follow their easy stepto make payment. You can then use this payment method for anything, anywhere and any currency.Although you can pay any currency, we would require to pay our products with £ (Pound Sterling).

Outside these payment methods no other payment method can be accepted, please do not offer.

4) Deposits : As we are the acting agents for the principle, we are sorry but we cannot accept a deposit or part payment towards anything we quote or reserve for. All monies owed towards a booking will be requested in full on reservation, as the principles only provide availability for definate bookings hence once confirmation is requested from the principle they will see this as a definate booking and their cancellation charges will apply.

5) Fees : We reserve the rights to charge a booking fee not exceeding £20 per booking if the amount due for the products is less than £300. We also reserve the right to charge booking fee not exceeding £20 per booking towards any car hire less than 7 days (7 x 24 hours). We also reserves the right to charge a booking fee not exceeding £20 per booking if the hotel room is required for or less than 7 nights. The above booking fees will be charged without prior notice, as on booking the products we will assume you have read these terms and conditions and accept the relevant payments. The company also reserves the rights to charge any other necessary charge, of this you will be notified and be asked to authorise such payments.

6) Documentation : On receiving your payment you will be issued by email a temporary confirmation and temporary reference for your booking, but confirmation is only valid on the funds clearing before travel date. If the funds you have sent does not clear or does not clear in time, the confirmation issued and reference number given will be null and void. If the funds we receive is cleared funds (ie., cash), or when the funds you forward sent clears you will then be issued with a hotel voucher, tour vouher or a car hire voucher and a confirmation stating your booking is now confirmed on permanent basis. Please do not forget the funds has to be in GBP.

7) Alterations & Cancellations :

7.1) Changes : Should you wish to make an amendment to your booking after it has been confirmed you must advise us as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, the amendment fee shown below per person/per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of the principals of your arrangements.

Change requested 15 days or more before departure:
Change of name £15 per person.
Any other change to booking £25 per booking per change.
Change requested 14 days or less before departure:
Cancellation charges as below may apply.

7.2) Cancellations :  If you wish to cancel a confirmed booking, you must advise us as soon as possible. You will have to pay a cancellation charge which will vary depending on the type of booking you make. If a Cancellation Policy is displayed in red during the booking process this will overide our standard cancellation charges below. If we do not display a Cancellation Policy during the booking process, our standard cancellation charges will apply. The cancallation charge is made up of our fee and the principal's cancellation charge. Please note that the charge will increase the closer you get to the departure date, so if you have to cancel, contact us as early as possible:

If cancellation is made more then 56 days before departure - 15% of the total cost of your booking or £60 per person (whichever is lower)
if cancellation is made between 14 and 55 days inclusive before departure - 25% of the total cost of your booking
If cancellation is made 8 and 13 days inclusive before departure - 50% of the total cost of your booking
If cancellation is made 7days or less before departure - 100% of the total cost of your booking

7.3) Cancellations or changes made by us or the principle : If there is a change to or cancellation of your booking we will pass on the new details as soon as we can. As agent only for the principal we cannot accept any liability for any changes or cancellations made to your booking unless they are due our own acts or omissions. However, except where the change is a result of circumstances outside of the control of the principal or ourselves (listed in Clause 8 below, ’Circumstances Beyond Our Control’), for a significant change of accommodation, we will pay compensation as shown in the table below. A significant change is one which entails a change to accommodation of a lower official rating and/or a change of resort area. If you accept the significant change or amend to different accommodation offered for sale by us you will receive compensation as per Option 1 in the table below. If you reject the significant change and cancel your booking you will receive compensation as per Option 2. Compensation payments relating to a child place for which a child price has been paid are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on ‘free child places’, ‘free group places’ or infants. Compensation under option 1 applies if the customer accepts the change; option 2 applies if the customer cancels and receives full refund.
 

Period of notice we give customer or travel agent before departure	Compensation for each adult price paying customer: either cash amount or percentage, whichever is the lower
More than 35 days 35-29 days 28-15 days 14-0 days	Option 1 Nill £10 or 10% of accomm cost £20 or 20% of accomm cost £30 or 30% of accomm cost	Option 2 Nill £5 or 5% of accomm cost £10 or 10% of accomm cost £15 or 15% of accomm cost

We recommend you take proper insurance cover against the need of changes or cancellations.

8) Complaints Procedure : If you have a complaint while you are on holiday you must inform the local representative or agent and the appropriate supplier immediately who, in turn, must inform our UK office. They will do their best to resolve the problem to your satisfaction. If you wish to pursue your complaint on return to the U.K., you must write to our Customer Services Department at our London office and send the letter by recorded delivery. We regret we cannot, at any time, accept telephone calls relating to complaints nor can we accept any complaint received more than 28 days after your return to the U.K. Please note that compensation and/or refunds, where applicable, will be paid to the person in whose name the booking was made.

9) Circumstances Beyond Our Control : Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations to you is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the principal of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10) Pricing policy : All fares and other information displayed on our website are subject to availability. All our prices are from prices and the actual price for the product will be released to the client on receiving an email from the client asking for the price.

11) Behaviour : It is responsibility of the lead passengerto ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers) and the Company have the right to terminate arrangements made on your behalf, in which case the Company's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.

12) Supplier Policy : Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case of "other holiday arrangements" where we act only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.

13) Special Request : If you have any special requests (for example dietary requirements, cots* or room location) please advise us at the time of booking. We will pass on all such requests to the principal(s) of the arrangements you have booked, but unfortunately we cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the principal(s) or the inclusion of the special request on your retail sales invoice/confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Further, if the principal(s) is unable to meet any such requests, neither we, nor they, will have any liability to you in this respect. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests. Please note, cots and other special requests may only be available at an extra charge unless otherwise expressly stated in the description of the accommodation/arrangement in question. If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If we or the principal reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right on behalf of the principal(s) concerned to decline their reservation or, if full details are not given at the time of booking, cancel on behalf of the principal(s) concerned when we become aware of these details.

14) Final Word : The contract constituted by the Company's acceptance of your booking subject to these Conditions shall constitute the entire agreement between you and the Company in relation to the relevant booking, shall exclude all other terms and conditions (except for the relevant suppliers' conditions and any application international conventions) and shall supersede all prior or contemporaneous communication or information provided.